New feature - Ansitel integration: Optimised telephony
The MBM Engine V2 offers an integrated ITSM module that revolutionises your IT support. Through the in-depth Ansitel integration into this ITSM module, you seamlessly connect your communication processes with your daily work and benefit from intelligent caller control, detailed data display and an optimised workflow in ticket management.
Your advantages through the Ansitel integration in the ITSM module of the MBM Engine V2:
- Direct click-to-call from tickets: Start calls directly from your ITSM tickets within the MBM Engine V2 module with a single click on the customer's telephone number – without detours and time-saving.
- Automatic caller identification with ticket linking and data display: Incoming call data is retrieved directly from Ansitel, automatically linked to the corresponding ticket within the ITSM module and all relevant customer information (e.g. name, company, contact person, open tickets) is displayed directly on your screen.
- Intelligent caller control in ITSM:
- Call volume: Receive a clear overview of the current call volume directly in the ITSM module.
- Callback lists: Manage callback requests efficiently and remember important conversations – all within the ITSM module.
- Prioritisation: Identify important callers and prioritise your support – in the context of your ITSM workflow.
- Detailed call logs in the ticket: Call details such as duration, date, time and conversation results are automatically recorded in the respective ticket within the ITSM module, so that all communication data is centrally documented.
- Central ITSM communication: Control your calls in connection with tickets directly from the ITSM module of the MBM Engine V2, without having to switch between applications.
- Improved ITSM processes: The integration of telephony and ticket data enables faster response times, more efficient processing of requests and better traceability in the ticket workflow, all within the ITSM module.
- Efficiency in ticket management: Automated processes reduce manual effort, accelerate the ticket workflow and optimise your ITSM processes, all within the MBM Engine V2 module.
- Seamless integration: The Ansitel connection is easy to set up and integrates harmoniously into the integrated ITSM module of the MBM Engine V2.
The Ansitel connection in the ITSM module of the MBM Engine V2 means for your IT support:
- Direct telephony functions: Make and receive calls directly in your MBM Engine V2 ITSM system.
- Ticket focus: The linking of call and ticket data allows a holistic view of every customer interaction, all within the framework of the ITSM module.
- Better overview: You get a comprehensive overview of all communication and ticket data in context, as well as the current call volume and open callbacks – all in the ITSM module.
- Optimised processes: Accelerate the ticket processing process through direct access to call information and intelligent caller control within the ITSM module.
- Personalised customer approach: Use the displayed data to ensure a targeted and personal customer approach, directly from the ITSM module.
- More comfort: Benefit from simple and intuitive operation directly in your MBM Engine V2 ITSM workflow.
Increase the efficiency of your IT support with the Ansitel integration in the integrated ITSM module of the MBM Engine V2 and optimise your customer approach through detailed data display. [Link to demo or contact page]
