new feature - Atera RMM integration: Optimised remote administration in the ITSM module
The MBM Engine V2 offers an integrated ITSM module that revolutionises your IT support. Through the in-depth Atera RMM integration into this ITSM module, you seamlessly connect your remote administration processes with your daily work and benefit from an intelligent device view, detailed data display and an optimised workflow in ticket management.
Your advantages through the Atera RMM integration in the ITSM module of the MBM Engine V2:
- Direct remote access from tickets: Start remote administration sessions directly from your ITSM tickets within the MBM Engine V2 module with a single click on the affected device – without detours and time-saving.
- Automatic device detection with ticket linking and data display: When a ticket is linked to a device, device data is retrieved directly from Atera RMM, automatically linked to the corresponding ticket within the ITSM module and all relevant device information (e.g. name, status, last activity, alarms) is displayed directly on your screen.
- Intelligent device view in ITSM:
- Device status: Get a clear overview of the current status of your devices directly in the ITSM module.
- Device history: Track the history of device changes and problems – all within the ITSM module.
- Prioritisation: Identify critical devices and prioritise your support – in the context of your ITSM workflow.
- Detailed device logs in the ticket: Information such as remote connection data and device events is automatically recorded in the respective ticket within the ITSM module, so that all management data is centrally documented.
- Central ITSM device management: Control your remote administration tasks related to tickets directly from the ITSM module of the MBM Engine V2 without having to switch between applications.
- Improved ITSM processes: The integration of remote administration data and ticket data enables faster response times, more efficient processing of requests and better traceability in the ticket workflow, all within the ITSM module.
- Efficiency in ticket management: Automated processes reduce manual effort, accelerate the ticket workflow and optimise your ITSM processes, all within the MBM Engine V2 module.
- Seamless integration: The Atera RMM connection is easy to set up and integrates seamlessly into the integrated ITSM module of the MBM Engine V2.
The Atera RMM connection in the ITSM module of the MBM Engine V2 means for your IT support:
- Direct remote functions: Access your devices directly in your MBM Engine V2 ITSM system.
- Ticket focus: The linking of remote and ticket data allows a holistic view of every device interaction, all within the framework of the ITSM module.
- Better overview: You get a comprehensive overview of all remote administration and ticket data in context, as well as the current device status and alarms – all in the ITSM module.
- Optimised processes: Accelerate the ticket processing process through direct access to device data and the intelligent device view within the ITSM module.
- Personalised device addressing: Use the embedded data to ensure targeted and fast device management, directly from the ITSM module.
- More comfort: Benefit from simple and intuitive operation directly in your MBM Engine V2 ITSM workflow.
Increase the efficiency of your IT support with the Atera RMM integration in the integrated ITSM module of the MBM Engine V2 and optimise your device management through detailed data display.
