New feature - Placetel integration of the MBM Engine V2

Revolutionise your customer service with the seamless Placetel integration of the MBM Engine V2

The MBM Engine V2 now offers you a revolutionary integration with Placetel, which takes your customer communication to a new level. No more manual assignments of calls and customers! Thanks to our intelligent connection:

 
• Automatically connect calls with tickets: With every incoming call, the MBM Engine V2 recognises the caller and immediately links them to the corresponding customer ticket. No more time wasted on manual searches.
 
• Secure seamless call records: Every conversation is stored in the ticket with all important information such as call time, duration, caller number and much more. This way you always keep an overview and always have proof.
 
• Synchronise your address books: With the automatic synchronisation between the MBM Engine V2 and Placetel, your contact data is always up-to-date and centrally managed.
   
• Efficiency increase: Thanks to automated workflows and the direct connection of communication and customer information, you save valuable time and resources.

The MBm Engine V2 with Placetel Integration: For a customer service that inspires! Find out more at Click here.

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